Within the framework of existing capacities, we also organize and trade charter full service with program, series and seasonal hotel contingents. We give lectures at travel evenings, create flyers and support you in advertising. We advise you about the destination and the appropriate season.

The Lesser Antilles are not a low-budget destination. However, you can offer a very good price/performance ratio and are mostly on European soil. There is a high demand for this, especially among European customers. There is a lot to consider organizationally, but there is always a solution for things. We are on site and help with minor and major inconveniences, as they occur occasionally with a large number of customers.

Example: lost customers when changing trains in Paris, London or Amsterdam, customers miss the ferry or bus when shopping, hospitalizations and the determining friendliness of so-called P & R complaints (Peanuts & ROI). We process justified complaints very quickly and are also present to the service providers.

Training: For larger series or charters, we can train the staff in advance on request, so that the employees in the call center and in the offices have the necessary target area knowledge. We know the requirements profile of most posts in tourism. Due to the personal experience professionally, linguistically and thus also geographically. We also sit together with the colleagues in the product management, discuss the occasional sources of error and anticipate possible scenarios. It's really worth if the buyers understand the background and the sellers know the product and the offers of the competition, so that you can advise relaxed and competent. 

Example: In addition to frequently asked questions about arrival such as flights and advance hotel accommodation, questions often arise about language, equipment of the booked hotels and leisure activities on site.